Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. Connectivity Issue with Hue Bridge and Hue Sync. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. I have these issues as well. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Hello, I am James Beetie and I am a bit of a self-confessed nerd! How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Luckily, there's an easy way to fix this. So almost every software or App will release patches for the upgrading. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. For a better experience, please enable JavaScript in your browser before proceeding. Press and hold the option key to reveal a Library folder. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Hold the option key to show the Library folder. any proposed solutions on the community forums. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Rollback the version of the Hue Sync App. Select your Wi-Fi network and tap Connect. Open up "Settings" on your iOS device. Simply delete this folder and the app should repair itself. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Click the Library shortcut that appears. These devices allow you to have your Hue smart lighting react to music, movies, and video games. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. Thanks and good question. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. This app allows you to do a lot of fun things, it is for both Mac and PC users. Your Hue lights can now sync to those while the signal is passed through to your TV. Find the Hue Sync app folder and delete the data inside of that nested folder. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. How does this all work? Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. User profile for user: Continue with Recommended Cookies. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. The Lifespan of Smart Plugs: Do They Have an Expiration Date? My LG tv has only HDMI ARC and not eARC. Press question mark to learn the rest of the keyboard shortcuts. So, it would seem I'm the only one having this issue. There are applications that claim to work on Smart TV's with this box however they do not work . If you are unsure about installation, refer to the manual that came with your Hue sync box. Very happy!! Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. So, whats causing users to report connection issue after connection issue? If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . I will list some issues to see if you have had them. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? So have you ever felt like you want to step into the world of your favorite video game? Looks like no ones replied in a while. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. So you should consider a couple of things like your WiFi connection. This software allows the lighting system to react to the media youre playing on your computer or phone. However, it just supports 60Hz inputs currently. I get no signal issues regularly since the latest update, and I have constant signal cutouts. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 You do not have to change the optical cable. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! But you should ensure a steady internet connection for your Hue Sync Box. Your comment will be manually reviewed and approved by Tristan in less than a week. What if rolling back the upgrade doesnt do the trick? Is Philips Hue Z-Wave or Zigbee? Copyright 2000-2023 M2N Limited E. & O.E. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Click on the search icon on your taskbar and search for %appdata%. 5. All rights reserved. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. , you may have some common issues with it. 3. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". This wont harm your app or connected devices. The app will immediately begin searching for a Hue sync box. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Download the Hue Sync mobile app from the App Store or Google Play Store. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Swipe to the left on where it says "Home" and tap "Remove". Can It Support Both?! Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Im Tristan Perry, the guy behind Smart Home Point. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. What is the problem? I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? The cable box should run thru the receiver. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. These are relatively new Hue products and still have to go through their growing pains. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Turn off Dolby vision when using sync box works. Website copyrighted Smart Home Winner 2021-2023. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . Additionally, software problems are typically more common and may require several steps to fix. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Does Ring Now Offer 24/7 Recordings? In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. I've contacted Philips Hue Support but they don't know what they are doing. Once those devices are good to go, youll need the Hue app. Enter the password for your Wi-Fi network when prompted. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Your email address will not be published. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. There is already the way of entertainment in our modern lives. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? This will show you a folder full of data for all of your apps. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Really, I'm the first to have these issues? You can use them together or separately. My AVR supports Dolby vision pass through. Any help appreciated.Seems to drop the connection every twenty minutes or so. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Make sure Bluetooth is enabled on your mobile device. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. You can check the apps data files. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Reddit and its partners use cookies and similar technologies to provide you with a better experience. *Dolby Vision Enhanced Compability turned on (Hue Box)? If the apps data files get messed up, the app can start having performance issues. The consent submitted will only be used for data processing originating from this website. A forum where Apple customers help each other with their products. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. For that reason, you should always make sure that the WiFi signal reaching the system is strong. I have no problems with any other device . Delete this folder. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. With each update, new release notes are published so that you can keep track. This guide will tell you why your Hue Sync has connection errors. 7. Both the new app and the new physical device have some issues that users are currently working out. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Is that the issue? This is because more users prefer the app over the box. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. What is different about the Apple product that it doesnt work? Apple disclaims any and all liability for the acts, Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. UU. With our lights, sensors and switches, you can make your house the brightest home on the block . No response from them. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. However, it just supports 60Hz inputs currently. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Optional: Pair a TV remote to the Hue sync box. There seems to be an issue of integration with apple TV or a problem on device. But whats causing the connection issue you may encounter. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. Go hands-free with voice New technology and new devices will always have some problems for many users. 2018-2023 Signify Holding. You can open it by typing %appdata% in the taskbar. I run my Xbox One X through the the play sync box and it supports. Especially smart apps that need to maintain a near constant connection with several devices at once. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Apple may provide or recommend responses as a possible solution based on the information It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. It can be for all of your Hue devices. Your email address will not be published. Aug 21, 2020 5:09 PM in response to i_rina. AVForums.com is owned and operated by M2N Limited, Your TV connects to the output with a short HDMI cable included in the box. I cant think of any big issues. For the connection issues, there will be many solutions, one method works for you but may not work for others. Do You HAVE To Use The Kasa App For Your Kasa Devices? It may not display this or other websites correctly. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. provided; every potential issue may involve several factors not detailed in the conversations After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. And the Hue Sync Box connects to your router (via Wi-Fi). 6. Who knows? New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Or experience the music that you are listening to transports you to a different universe? Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Apps are complicated pieces of software. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Yes, but it only recognizes when it is HDR. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Sync your on-screen TV content. TV signal drops until I reopen the Hue Sync app. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi 2. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn

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