Online orders can be paid with Visa, MasterCard, American Express and Discover. Additional outside food and beverage is prohibited. What Phone Number Do I Use to Request a Fandango Refund? What is the purpose of the rating system? I would suggest you avoid this company. We also accept Promotional Codes and Gift Cards. So they printed and refunded. No. About Us AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? If you need assistance for any reason, please ask one of our theatre personnel for assistance. How Long Does It Take for Fandango to Process the Refund? $70 spent and had to purchase new tickets to see the show. Click on the link you can find under a headline Refund/Exchange. You can receive refunds for tickets up to 60 minutes before the showtime. Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). How to Request a Fandango Refund the Easiest Way. You can definitely purchase tickets online! I was about to purchase when the screen went blank. This page will provide you with a list of our theatres, sorted by state. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Parents are urged to learn more about the film before taking their children to see it. The system prompted me to log in. Go to Cinemark :). Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Guests must be of 17 years of age to purchase a ticket. checks for MPAA guideline adherence at the doormans post and theatre checks. View detailed list of Movie Club credit usage and renewals. 2sandiesmail. All passes are at the box office*. Legal Reigns supreme. Limited Time Only: Add your photo to a Visa card for free! Gift cards also can be purchased at any theater. You can check your gift card balance here. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. This was a horrible experience and customer service was none. DO NOT USE THEM for movie tickets. They owe me a $13.00 Gift Card! Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. So, don't be shy with them at the box office. 126. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. What is Your Rated R Policy? I had a line of people behind me and had to by tickets again to get in. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. Called customer service and waited for 40 minutes. Not all Regal Entertainment Group locations offer a bargain matinee price discount. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Can I Get a Fandango Convenience Fee Refund? For a better experience, please enable JavaScript in your browser before proceeding. If you prefer calling, you can request a refund on the phone. Would give zero stars if I could. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Yes, it does. Check who called Reverse phone lookup. Children under 3 are free except in reserved seating and recliner locations. No, you cant. Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! If you wish to exchange your ticket, you get the VIP+ points accordingly. The ease of using Fandango was easy. Minutes. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Paragon Theaters offers discounted pricing for large groups of 50 and up. The ratings do not determine or reflect whether a film is "good" or "bad." Wrote to them to get refund, no answer. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. I am done with these RUDE and UNHELPFUL people. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. The number you need to dial is the number of the theater you bought tickets for. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Please check your local theater under the Ticket Pricing tab. #1. I'd rather sit at home and watch a movie on tv. Parents are urged to learn more about the film before taking their children to see it. No images. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. When I click the link to print my tickets, the page comes up only as text. The page that is presented will provide you with pricing information, as well as student and military discount availability. Should you wish to purchase more than ten tickets at a time, please place separate orders. The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. They do not call back as promised. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. I received a gift card and tried using it but kept getting an error message. What are the rules for contests and giveaways? They can only be used in the country they were originally purchased. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. Why can't I register the gift card I received? No children 6 and under are allowed into a "R" rated movie. Doesn't do anyone any good to get a reply 2 hours or more later. The fee is detailed (listed as "booking fee") on your order summary at checkout. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. They expire after 2 weeks (really, who goes to the movies that often?). Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. I tried texting and emailing Fandango to no avail. Basically, made one order over Fandango with A list, but during payment submission the website crashed. I contact Fandango. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. I checked my email with no confirmation and purchase history on there website. You can receive refunds for tickets up to 60 minutes before the showtime. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. Parents should be especially careful about letting their younger children attend. Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Arcade Click hereto requestmore information. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I cancelled my movie tickets and there was some type of glitch because it didn't go through. Why do you charge a booking fee? Edit your payment method for Movie Club. Advertise The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. I go back to Fandango and they are escalating the issue to a higher level. for each ticket they purchase. What is the Dress Code at Paragon Village? Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. Please notify your group sales team member if you do plan on bringing in a cake for your event. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Applicants must also present a negative TB test or chest xray within 6 months of hire. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). Penny Lanes Bowl & Games Claim your profile to access Trustpilots free business tools and connect with customers. Purchased my tickets for Sat and didn't realize the system selected Fri. its a very bad app. DoNotPay can help you save big bucks on all lifes trifles! Please email your request to questions@paragontheaters.com. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. I recommend no one to use this website. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. If you want to request a refund via email, here are the steps: Find the confirmation email you received. So I contacted AMC. With 3 reservations full, you can not buy any tickets until one is freed up. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. Absolute nightmare company! Wow! Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. Of course, they say the same thing as before and to contact Fandango. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. I have reached out to customer service multiple times with no response. AMC couldn't cancel it. Is Your Popcorn Gluten Free? Just try to navigate a Fandango online customer service website. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. Please see the official rules below. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. Did not receive the confirmation email until 1 hour . Those work just as well on a phone as they do on a piece of paper. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! View our, Yes. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. My first and last time to use them. Children under 2 who do not require a seat are free. Senior tickets are valid for adults 60 years and older. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. How do I refund my tickets? Thanks so much for the tip! Scroll down to the theatre you plan to visit, and click on the theatre name. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Sit back and relax while we do the work. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. I called them right away and they said they'd give me a credit. Fandango does not offer partial refunds either. Paragon follows the MPAA guidelines for rated R movies which states: The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. When I click the link to print my tickets, the page comes up only as text. Anyone can write a Trustpilot review. For some reason, it showed 3 Avengers reservations, even though it should only show 2. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. No, the rating system is strictly voluntary and carries no force of law. Do You Offer Hearing Devices? If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Wait to be redirected to another page. The only way I could get a credit was if I joined their VIP program. Do not waste your time purchasing from Fandango. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. What criteria do they use? Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. The reservations page on AMC showed a ticket for Avengers Endgame on . SCAM LIKE: Attempted to use the fandango site. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Refund requests are not accepted after showtime. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Review Movie Club Credit Activity. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. For some reason, it showed 3 Avengers reservations, even though it should only show 2. What other gift can provide action, drama, comedy and Junior Mints? $70 spent and had to purchase new tickets to see the show. Can I see showtimes for different dates and locations? I get home and decide to view my tickets and I can now see the QR Code and a barcode. Once I tried to purchase online they said that my card wasn't activated. The application is provided on an "as-is" and "as available" basis. You may select from a range of shipping options including USPS and UPS. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Please note that there is a maximum of ten tickets per online order. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Enter the complete 10-digit phone number. Not all ticket types are available for all performances. Here are 8 tips for writing great reviews. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. 2023 Trustpilot, Inc. All rights reserved. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Join our "virtual" program at this link. Paragon Theaters is proud to be a partner of Fandango. Get help. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Films in 3-D may not be available at all locations. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats.

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